1. Introduction

Welcome to Juno, an AI-powered human engagement platform operated by Laxmint Technologies ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service, including our mobile applications, web platform, and AI capabilities for email, SMS, and voice communications.

By using Juno, including our iOS mobile application, you agree to the collection and use of information in accordance with this Privacy Policy.

Effective Date: 11/26/2025
Last Updated: 11/26/2025

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, password)
• Business information (organization name, industry, description)
• Customer data you input into our system
• Communications content (emails, SMS messages, call recordings)
• Payment information processed through our payment providers
• Support communications and feedback

2.2 Information We Collect Automatically

• Usage data and analytics
• Device information (IP address, browser type, device type, operating system)
• Mobile device identifiers (device ID, advertising ID)
• Location data (when you grant permission)
• Camera and photo library access (when you grant permission)
• Microphone access (for voice features when you grant permission)
• Contact information (when you grant permission)
• Log files and technical data
• Cookies and similar tracking technologies
• Performance metrics and error reports
• App usage patterns and feature interactions

2.3 Mobile App Specific Data

When using our iOS mobile application, we may collect:

• Contact Information: Names, phone numbers, email addresses from your device contacts (with permission)
• Location Data: Precise location when using location-based features (with permission)
• Camera Data: Photos you take or select for customer profiles (with permission)
• Microphone Data: Voice recordings for AI voice agents and call features (with permission)
• Device Information: Device model, operating system version, unique device identifiers
• App Usage Data: Features used, time spent, interactions within the app
• Push Notifications: Device tokens for sending notifications (with permission)

2.4 AI-Generated and Processed Data

• AI-generated communications (emails, SMS, voice calls)
• AI analysis of customer interactions
• Automated insights and recommendations
• Voice recordings and transcriptions
• Sentiment analysis and communication patterns

3. How We Use Your Information

3.1 Primary Purposes

• Provide and maintain our human engagement platform services
• Process AI-powered communications (email, SMS, voice)
• Analyze customer interactions and provide insights
• Improve our AI algorithms and service quality
• Process payments and manage billing
• Provide customer support and technical assistance
• Send service-related notifications and updates
• Comply with legal obligations and prevent fraud
• Develop new features and improve existing ones

3.2 Mobile App Specific Uses

• Contact Information: To manage customer relationships and enable communication features
• Location Data: To provide location-based features and improve service delivery
• Camera Data: To allow photo capture for customer profiles and document management
• Microphone Data: To enable voice agent features and call recording functionality
• Push Notifications: To send important updates, alerts, and communication notifications
• App Usage Data: To improve app performance and user experience

3.3 Data Processing Legal Bases

We process your personal data based on:

• Consent: When you explicitly grant permission for specific features
• Contract Performance: To provide the services you've requested
• Legitimate Interest: To improve our services and prevent fraud
• Legal Obligation: To comply with applicable laws and regulations

4. AI Processing and Third-Party Services

Our AI capabilities may involve processing your data through third-party AI services. We work with:

• OpenAI for natural language processing
• Twilio for SMS and voice communications
• Resend for email delivery
• Stripe for payment processing
• Supabase for data storage and authentication
• Google APIs for Gmail and email integration
• Microsoft APIs for Outlook and email integration
• Other AI and communication service providers

These services may process your data according to their own privacy policies. We ensure all third-party providers meet appropriate data protection standards.

Google API Data Usage

When you connect your Gmail account to Juno, we access your email data solely to:

• Display your emails in the Juno mailbox interface
• Send emails on your behalf through our CRM automation
• Mark emails as read/unread for workflow management
• Organize email threads and conversations

Limited Use Compliance: Juno's use of Gmail API data is limited to providing and improving user-facing features visible in our CRM interface. We do not:

• Transfer your email data to third parties for advertising or marketing
• Use your email data for purposes other than CRM functionality
• Allow humans to read your emails except for security or legal compliance
• Store your email data beyond what's necessary for CRM functionality
• Use email data for AI model training without explicit consent

You can revoke Gmail access at any time through your account settings or directly through your Google account.

5. Data Sharing and Disclosure

5.1 We may share your information with:

• Service Providers: Third-party providers necessary for our operations (hosting, analytics, payment processing)
• AI and Communication Providers: OpenAI, Twilio, Resend, and other providers for AI processing and communications
• Email Providers: Google (Gmail) and Microsoft (Outlook) for email integration features
• Legal Authorities: When required by law, court order, or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: Other parties with your explicit consent

5.2 Data Sharing Categories

We may share the following categories of personal information:

• Contact information (names, email addresses, phone numbers)
• Business information (organization details, industry data)
• Communication data (emails, SMS messages, call recordings)
• Usage data (app interactions, feature usage, analytics)
• Device information (device identifiers, technical specifications)
• Location data (when you grant permission)

5.3 We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5.4 Cross-Border Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and other legal mechanisms as required by applicable data protection laws.

6. Data Security

We implement appropriate technical and organizational security measures to protect your data:

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication
• Regular backups and disaster recovery procedures
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations:

• Account data: Until account deletion plus 30 days
• Customer data: Until you delete it or close your account
• Communications data: 2 years for compliance purposes
• AI training data: May be retained in anonymized form
• Payment data: As required by financial regulations

8. Your Rights and Controls

8.1 General Data Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data (subject to legal requirements)
• Export your data in a portable format
• Restrict or object to processing
• Withdraw consent where applicable
• File a complaint with supervisory authorities

8.2 Mobile App Controls

You can control data collection in our mobile app through:

• iOS Settings: Go to Settings > Privacy & Security to manage app permissions
• App Settings: Use in-app settings to control data collection preferences
• Permission Management: Grant or revoke specific permissions (camera, microphone, location, contacts)
• Push Notifications: Enable or disable push notifications in app settings
• Data Export: Request a copy of your data through account settings
• Account Deletion: Delete your account and associated data through account settings

8.3 Third-Party Account Controls

You can control third-party integrations:

• Gmail Integration: Revoke access through Google Account settings
• Outlook Integration: Revoke access through Microsoft Account settings
• Other Integrations: Manage through respective service provider settings

To exercise these rights or for assistance, contact us at privacy@laxmint.com

9. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Other appropriate safeguards as required by law

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a prominent notice in our service

Changes become effective 30 days after posting, unless otherwise stated.

12. Apple App Store Compliance

This privacy policy complies with Apple's App Store Review Guidelines and includes all required disclosures for iOS apps.

12.1 Data Collection Summary

Our iOS app may collect the following types of data:

• Contact Information: Names, phone numbers, email addresses (with permission)
• Location Data: Precise location for location-based features (with permission)
• Photos or Videos: Camera and photo library access for customer profiles (with permission)
• Audio Data: Microphone access for voice features and call recording (with permission)
• Usage Data: App interactions, feature usage, and analytics
• Device Information: Device identifiers, operating system, and technical specifications

12.2 Data Usage Purposes

We use collected data for:

• App functionality and core features
• Analytics and performance improvement
• Customer support and service delivery
• AI-powered communication features
• Security and fraud prevention

12.3 Third-Party Data Sharing

We may share data with third-party service providers for app functionality, including AI processing, communication services, and analytics. We do not sell personal data to third parties.

12.4 User Controls

Users can control data collection through iOS Settings > Privacy & Security, and through in-app settings. All permissions are optional and can be revoked at any time.

13. Contact Information

If you have any questions about this Privacy Policy, please contact us: