1. Acceptance of Terms

Welcome to Juno, an AI-powered customer management platform operated by Laxmint ("Company," "we," "us," or "our"). These Terms of Use ("Terms") govern your access to and use of our platform and services.

By accessing or using Juno, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of these Terms, you may not access the service.

2. Description of Service

Juno is an AI-powered customer relationship management platform that provides:

• Customer data management and analytics
• AI-powered email communications and automation
• SMS messaging and automation capabilities
• Voice AI and call management features
• Team collaboration and reporting tools
• Integration with third-party services

3. User Accounts and Registration

To use certain features of Juno, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities that occur under your account
• Use the service only for lawful purposes

4. AI Services and Capabilities

4.1 AI-Powered Features

Juno utilizes artificial intelligence to provide automated communications, analytics, and insights. Our AI capabilities include but are not limited to:

• Automated email generation and personalization
• SMS message composition and scheduling
• Voice AI for customer calls and interactions
• Customer sentiment analysis and behavioral insights
• Predictive analytics and recommendations

4.2 AI Content Disclaimer

5. User Responsibilities and Prohibited Uses

5.1 Your Responsibilities

You are solely responsible for:

• All content you upload, create, or transmit through our platform
• Compliance with applicable laws and regulations in your jurisdiction
• Obtaining necessary consents for customer communications
• Ensuring your use of AI features complies with industry standards
• Maintaining accurate customer data and contact information
• Preventing spam, unwanted communications, or harassment

5.2 Prohibited Uses

You may not use Juno to:

• Send unsolicited or spam communications
• Engage in fraudulent, deceptive, or misleading practices
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Harass, abuse, or harm others
• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems
• Use our AI capabilities for illegal or harmful purposes

6. Limitation of Liability

6.1 AI-Related Disclaimers

• AI-generated content may contain errors, inaccuracies, or inappropriate material
• We do not guarantee the accuracy, completeness, or reliability of AI outputs
• AI responses may not comply with all industry regulations or standards
• You are responsible for all regulatory compliance (CAN-SPAM, TCPA, GDPR, etc.)
• We are not liable for any customer complaints or legal actions arising from AI communications

6.2 General Limitations

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LAXMINT BE LIABLE FOR:

• Any loss of profits, revenue, or business opportunities
• Any indirect, incidental, or consequential damages
• Any damages exceeding the amount paid by you in the 12 months preceding the claim
• Any damages arising from third-party integrations or services
• Any damages from service interruptions or data loss

7. Intellectual Property Rights

7.1 Laxmint's Rights

All rights, title, and interest in and to Juno, including:

• Software, source code, and algorithms
• AI models and training data
• User interface and design elements
• Documentation and content
• Trademarks, trade names, and logos

are owned by Laxmint and protected by intellectual property laws.

7.2 Your Content

You retain ownership of content you upload to Juno, but grant us a license to use, process, and store it as necessary to provide our services.

8. Data Processing and Privacy

Your use of Juno is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using our service, you consent to our data processing practices as described in our Privacy Policy.

For AI processing, we may use third-party services including OpenAI, Twilio, and other providers. These services have their own privacy policies and terms of use.

9. Payment and Billing

Juno operates on a credit-based system for communications. You agree to:

• Pay all fees and charges associated with your account
• Provide accurate billing information
• Notify us of any billing disputes within 30 days
• Accept responsibility for all charges incurred under your account

We reserve the right to suspend or terminate service for non-payment.

10. Service Availability and Modifications

We strive to maintain service availability but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of our service at any time with or without notice.

We may also update our AI models and capabilities, which may affect the behavior of automated features.

11. Termination

Either party may terminate these Terms at any time. Upon termination:

• Your access to Juno will be suspended
• You remain responsible for all charges incurred
• We may delete your data according to our data retention policy
• Provisions regarding liability and intellectual property survive termination

12. Indemnification

You agree to indemnify and hold Laxmint harmless from any claims, damages, or expenses arising from:

• Your use of Juno's AI capabilities
• Your violation of these Terms
• Your violation of applicable laws or regulations
• Any content you transmit through our platform
• Any third-party claims related to your use of our service

13. Governing Law and Disputes

These Terms are governed by the laws of the United States. Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

14. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated through:

• Email notifications to registered users
• Prominent notices within our platform
• Updates to this page with revised effective dates

Continued use of Juno after changes constitutes acceptance of the updated Terms.

15. Contact Information

For questions about these Terms of Use, please contact us: